Vixtel | Terms & Conditions


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Terms & Conditions

  1. Under the Telecommunications Act 1997 Vixtel Pty. Ltd., subject to Credit Approval, has elected to supply you with a Standard Form of Agreement of the terms and conditions for your voice and data telecommunications service. This is a summary of the terms and conditions of the Standard Form of Agreement (SFOA), to obtain a complete copy of the SFOA please contact Vixtel Pty Ltd on 1300 VIX TEL.
  2. You acknowledge that although we will take all reasonable steps to make sure you receive the voice and data service within the local calling areas, the voice and data service is not free from faults or interruptions. Certain factors, such as network congestion, maintenance, technical capabilities, geographic factors, obstructions or interference may mean you will not receive the voice and data service at certain times.
  3. When using this service, you will ensure that you and others comply at all times with all laws and obligations, regulations, codes or determinations or any other requirements of any government or statutory authority, including licence conditions, applicable to the services and their use. Failure to comply with any licence, permit or authorisation relating to the connection of equipment to the Service Delivery Point or use of the services may result in immediate termination of the agreement.
  4. You are required to pay us your monthly charges by the invoice due date for the services we provided.
  5. Fees and charges applicable to your service will commence from the date of connection to Vixtel. You must pay hardware and services charges (and taxes) as set out in the Vixtel Plan schedule of the SFOA, together with any additional charges applicable to your service. For further details and a full list of charges for using the Service refer to Section 1, 2 and 4 of the SFOA.
  6. We will email an invoice to you no less frequently than monthly, and you must pay these fees and charges by the invoice due date, or next business day. All fees and charges will be billed to your nominated credit/charge card. If you cancel your credit/charge card authority, or if you do not pay your invoice by the invoice due date we may terminate this agreement and you must pay us extra charges. Charges for archive or hardcopy invoices may apply. We can decide that you have a credit limit. If so, we will tell you what that credit limit is. If you exceed the credit limit, we may suspend the service until you pay all call charges. For further information relating to special offers/promotions and your 'Payment Obligations' refer to clause 5.2 of the SFOA.
  7. Your term begins when you are first connected to Vixtel and continues for the period of time until you disconnect. Should your details change at any time, you must notify us immediately. If you want to discontinue your connection, you must give us written notice. The Service will be disconnected within 7 days of receipt. Vixtel may suspend, restrict or disconnect the service under varying circumstances, as outlined in the SFOA. A final invoice will be issued after disconnection and you must pay all fees and charges you incurred using the service, up to the date of disconnection.
  8. We may vary the terms of the Standard Agreement from time to time. Vixtel will supply a notice of varying terms no less than 21 (twenty one) days prior to the change taking place. If the variation is detrimental we will publish the terms of the variation in a newspaper circulating in the capital city of your resident State and put a notice in your bill, which complies with the Telecommunications Act.
  9. If you have a complaint please contact our Customer Service team on 1300 VIX TEL. Your complaint will be dealt with using our internal complaints handling process. The TIO (Telecommunications Industry Ombudsman) offers a free dispute resolution service for customers of telecommunications companies. Alternatively the Department of Fair Trading (or similar) in your state or territory may also investigate customer complaints.
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