Much like call centres, recruitment agencies have had to operate sophisticated communications systems. Managing multiple clients, combined with multiple role or service requirements is a complex task.
Additionally, the Internet is putting the traditional business model at risk as job seekers and job advertisers are connecting online without the use of the recruiter. The ability to adjust to this change in consumer behaviour is critical to the survival of the recruitment business.
There isn’t a recruitment agency we’ve spoken to that couldn’t improve its call flow setup. System limitations or inhibitive change management practices stifle these improvements ever getting made. To ensure our systems fit the requirements of our clients, we conduct an interactive design process using our My Spex platform. Designing call flows and setting PBX rules is as simple as drop and drag – our design specialists working with you will also recommend alternatives to streamline your design.
Live Connex is transforming the way clients interact with businesses. Using video, call or text, web enquiries can be treated like inbound calls – they can be directed to queues, ring groups, specialised video operators or follow any standard call flow rule in the PBX. Take this technology one step further and use Live Connex to conduct video interviews via your website.
Unlike the bulk of PBX suppliers and carriers, Vixtel offers a truly global solution. We can service satellite operations anywhere in the world and take care of the logistic and compliance issues associated with moving operations offshore.
All Vixtel clients are appointed a relationship manager. They are there to handle all requests, training, modifications and advice.