Research shows your inbound sales calls have fallen by 30% in the last year as a result of customers turning to the Internet to buy products. This dramatic shift in behavior could be crippling your business – you need Live Connex.
Live Connex brings your phone system and website together – allowing you to instantly communicate with anyone browsing your website as though they were calling your sales team from their phone. Interact with your customers via video, talk or text directly from your website.
Truly interact with your clients and add personality to your online presence by having live web enquiries answered by a real person in live streaming video.
When video calls aren’t practical, revert to high definition voice calls to service clients live. Calls can be answered by your sales or support team as if the client had called your phone number meaning operators do not need to learn any additional communications systems.
For your clients that feel more comfortable with text only, Live Connex is built to accommodate that too. Chat can be paired with video as well if users don’t have adequate speakers and microphone for voice.
Live Connex is the first true integration of the website and the PBX. Video and voice calls via the website are treated in the same manner as calls to your phone number. Place Live Connex calls in queues, in ring groups or send them directly to an extension. You can even conference calls or transfer calls amongst the PBX.
A number of pre-defined templates and styles are available for Live Connex to compliment your website and industry type.